Furry Asked Questions

Do I need an appointment?

No, when you arrive at the clinic you will check-in and pick up a clipboard. The check-in sheet has a number. We will see patients in numerical order. Consultations with the veterinarians may extend your wait time.

How do I get my records?

We offer two convenient ways to access your pet’s medical and vaccination records, depending upon how much detail and information you need. In the past, there has been some confusion about these two options, and we want to provide you with the information to get exactly what you need. Visit our Pet Records page for more information and important links.

My pet is sick. Can I come see you?

For most cases, we will refer you to a full-service clinic in your area. The only conditions our veterinarians have equipment and time to treat are skin conditions or ear infections. We limit our services in order to provide the most affordable service possible and prevent long wait times.

What about heartworm medication?

There are guidelines we must follow in order to legally dispense heartworm prevention. Heartworm medication is for our current patients that have a current (according to our policy) heartworm test on file. A puppy that comes to an event under six months of age can begin monthly heartworm prevention without a test. The puppies that begin prevention with us, under 6 months of age, will be tested when the 2nd rabies is given, usually around 15-18 months of age. Any dog, over 6 months of age, that has not been on prevention consistently would need a test prior to purchasing prevention. Our policy states we will heartworm test our patients every other year as long as we have records showing consistent monthly prevention being administered in the proper weight range (even in the winter). If there are missed doses, we reserve the right to test early. Your pet may need to change the brand of medication depending on the circumstances. Any questions may be directed to the floor manager at an event.

What if I need a refill?

You can visit our online store or purchase products at a clinic event.

No refills on antibiotics without a follow-up consultation.

Why are there consultation fees?

Dr. Bob has a passion for dermatology. There is a high need for dogs and cats to be treated for ear infections or skin conditions resulting from allergies or yeast. We have a tier of consultation fees. The majority of consults will be $25 at a minimum for a 10-minute visit with the veterinarian. During this time, the veterinarian can diagnose and treat the condition as well as provide educational information. Subsequent visits may be charged at a lower rate depending on the time spent with you and your pet.

When is the best time to come to a clinic?

That depends on the clinic, but we do serve our patients on a first-come, first-served basis.

Do you spay or neuter? Provide dental services or euthanasia?

We do not provide these services; however, we can make recommendations for clinics in your area.

Do you have an office we can visit during the week?

We do not have a full-service office, but we can refer you to a clinic in your area.

Where can I find your clinic schedule?

We post the schedule on our website and Facebook page. Clinic schedules are also available by calling us at 704-288-8620 (choose option 1 for schedules). We do send reminder cards to all of our current clients with the next few clinics listed on the card.

How can I purchase flea medicine from your clinic?

All prescription medications are for pets we have seen at our clinics within the last 12 months. Medication may be purchased alone or with other services at a clinic. The majority of our medications are prescription and have weight guidelines. If we have a current weight on your pet, you may order through our online webstore.

Do you offer puppy shots?

our puppy can begin the primary series of vaccinations (Distemper, Parvo, Hepatitis, Parainfluenza-DHPP) as early as six weeks. We will continue to booster the vaccine every three to four weeks until a minimum of 16 weeks. The reason for this is that the puppy is still developing antibodies to prevent illnesses and it takes at least this amount of time for their immune system to develop.

Rabies shots can be given to dogs and cats who are 12 weeks of age or older.

Suggestions for coming to a clinic event:

  • Bring your cat in a carrier
  • Use a regular 4-6 foot leash for your dog
  • Bring any records if you are not sure of what your pet needs
  • Keep your dogs in control and by your seat. If you need to and weather is permitting leave your dog in the car if he/she is aggressive or overly excitable.
  • Please support our host sites by shopping or using their services. Without them, our events wouldn’t happen.

For more information on policies, please click here